Frequently asked questions for streaming
Seattle Opera truly appreciates your support and interest during these challenging times. We hope these spring performances and other online experiences will bring smiles and joy to you and your family. Free events are available on each web page and on YouTube at the premiere date and time.
Purchased streams are available by logging in to your Seattle Opera account. If you do not know your log in credentials please see the questions below for more information. Subscribers can access their content by either logging in or using an exclusive email link that will be sent out on the premiere date.
To explore other options for your tickets to the 20/21 season, please contact Audience Services.
Don't see an answer to your question? Contact Audience Services at 206-389-7676, Monday-Friday, 10:00 AM–6:00 PM or firstname.lastname@example.org.
I purchased the stream to an individual opera. How do I access my performance?
Beginning 24 hours after your purchase you can log in to your Seattle Opera account and click on "My Digital Content" in the navigation window to see a list of purchased streams. Beginning on the premiere date you will able to click on the performance and watch it until the expiration date.
If you have never logged in to your account, or if this was your first purchase from Seattle Opera please visit My Account and click “Reset Your Password”. This will open a new window that will prompt you to enter your email address – use the email address you provided at checkout or where you receive emails. This will automatically send you an email so you can set a new password and then you will be all set.
I'm a subscriber. How do I access my Early Access Days?
Subscribers have two ways to access their performances before the public.
1) Log in to your Seattle Opera account and select "My Digital Content" in the navigation menu. Your performances will be available beginning on the Early Access Days premiere date.
2) We will send an email the evening of the Early Access Days premiere date to all those who have the production in their package with an exclusive subscriber access link. You will be able to use that link to watch your performance beginning at 7:00 PM on the premiere date.
I want to watch the content online! I do get emails from Seattle Opera but I’ve never logged in to your website.
Great! You do have an online account, but you just need to finish setting it up. At the top center of our homepage, click the light brown words that say “Log In”. This will bring you to our LOG IN page. Click “Reset Your Password”. This will open a new window that will prompt you to enter your email address – use the email address that you receive Seattle Opera emails at. This will automatically send you an email so you can set a new password and then you will be all set.
Can I watch performances on my smart tv?
Yes! We have outlined a few different ways to watch your streams on a smart TV. While we have tried to be as comprehensive as possible with our instructions, there are many, many variables with television technology today and we can't guarantee that these instructions will work in every combination. Thank you for your understanding.
I have never logged into the website. What should I do?
Send our Audience Services team an email us at email@example.com and we will help get your online account set up.
HOW CAN MY SEATMATE WATCH THESE EVENTS? WE DO NOT LIVE TOGETHER.
As a subscriber, you can let us know who your seatmate is by contacting Audience Services at firstname.lastname@example.org
and they will create an account for your seatmate if they do not already have one. Then we will be sure to give them the same access to streaming events that you have. It is also okay for you to forward them the email with the link. However, please only send to someone who would have attended the opera with you as these events are only for our current subscribers.
What are my options as a subscriber if I don’t want to participate in the Spring season?
At the present time, virtual programming is the only way we can safely present these titles and recitals to you. We deeply regret not to be able to stage full productions. However, we hope that you will enjoy the programming that the artists and staff are working to present to you. If you decide not to participate, you can request the value of your tickets be held on your account for future use, or you may request a refund. Please note, requests for returns must be submitted prior to the streaming premiere date and time. Fill our this form or contact Audience Services at 206-389-7676, Monday-Friday, 10:00 AM–6:00 PM or email@example.com.
Can I get A credit for my season subscription?
You may request a credit to be held on your account for the value of a single opera or the ticket value of your season subscription. If you request a credit, you will not be granted access to virtual programs. Contact Audience Services to discuss your options.
How can SeAttle Opera bring people together to produce these events? Health experts consider singing a super-spreader activity. How will you protect the safety of singers, musicians, and administrative staff?
Our artists, musicians, and staff will comply with standards mandated by the governor and public health officials. In addition, we’re working very closely with the American Guild of Musical Artists and the International Alliance of Theatrical Stage Employees, implementing the best practices to maintain health and safety. These practices include wearing masks inside our facilities, maintaining at least 20 feet of social distancing, and frequent hand washing. Moreover, all singers will be tested before the rehearsal period begins as well as throughout the rehearsal and recording process.
Can I buy a subscription?
No. At this time we do not have 2020/21 season ticket packages available.
Are you selling individual streaming events?
Are you thinking about doing outdoor performances? What other types of performances you are thinking about? What options are exploring?
As the restrictions around public gatherings loosen, we will be looking into ways to offer in person performances. In the meantime, we will continue to offer virtual programs to our subscribers as well as free programs to the public.
What about my donors benefits for the 20/21 season?
Benefits have evolved for the 20/21 season, and we have implemented interim donor benefits while we stay home. Please visit seattleopera.org/benefits for more information.
Don't see the answer to your question? Contact Audience Services at 206.389.7676 Monday-Friday, 10:00 AM–6:00 PM or email us at firstname.lastname@example.org.