Seattle Opera Terms & Conditions

Terms & Conditions

Single Ticket Purchases

All single ticket sales are final. There are no refunds on any single ticket purchase(s). Ticket exchange for single tickets are only permitted based on availability for the same title, and are at the discretion of management. Exchange fees and upgrade charges may apply.

If "E-Ticket" or "Digital" delivery has been requested, your digital tickets will be available in your account at least 2 days before your performance. You will be able to log into My Account and access your digital tickets. If you do not see your digital tickets in your account within 48 hours before your performance, please contact the ticket office.

Artists, prices, and seating are subject to change without prior notice. Late seating is at the discretion of management. Those who exit during the performance may not be reseated. Copying any performance by smart-phone, camera, audio, or video recording equipment is prohibited.

Seattle Opera does not support the resale of tickets for profit. Seattle Opera reserves the right to revoke tickets for any person or entity that resells our tickets above the printed face value.

Questions regarding ticket policies may be directed to Audience Services: available via phone at 206.389.7676, Monday through Friday, 10 AM to 6 PM, or via e-mail at [email protected].

Subscription Package Purchases

Please keep a copy of your email confirmation as receipt of your order.

Tickets will be delivered at least two weeks before your first performance dates.

For the 2026/27 season, we will allow cancellations of your entire subscription package until October 1, 2026. You may cancel your entire package or any specific performance and receive a refund or have the value of the tickets held on your account until June 30, 2027. Notice of cancellation must be received in writing. We are no longer issuing refunds for 2025/26 season subscriptions.

Donations included with subscriptions are acknowledged within two weeks of full payment. Please contact Donor Services at 206.389.7669 or [email protected] with questions or requests. You may have separate charges on your credit card from Seattle Opera for your donation.

For installment plan orders: the final balance must be paid at least two weeks prior to the first performance of the package. Should any payment be declined by your credit/debit card company, the past due amount will be submitted daily, until authorization is received. This could result in more than one charge to your credit/debit card within a month, and will not delay future payment dates. Seattle Opera will not be responsible for any overdraft fees incurred due to an unscheduled charge to your account resulting from this.

Questions regarding ticket policies may be directed to Audience Services: available via phone at 206.389.7676, Monday through Friday, 10 AM to 6 PM, or via e-mail at [email protected].

Education Event Purchases

I certify that I agree to assume all risks in association with Seattle Opera activities as selected in this form and do hereby release, absolve, indemnify and hold harmless Seattle Opera and its staff and representatives for any and all Seattle Opera activities, except for the gross negligence of Seattle Opera.

Contributions

Your receipt for tax purposes will be sent by email within 10 business days. Please note that the automatic confirmation email sent immediately following your online contribution cannot be used as documentation for tax-deductible contributions.

For questions about your contribution and donor benefits, please contact Donor Services at [email protected] or 206.389.7669. Seattle Opera is registered with Washington State's Charities Program as required by law. Additional information is available by calling 800.332.4483 or visiting www.sos.wa.gov/charities.

Gift Certificate Purchases

All gift certificate sales are final. Balances on gift certificates are not redeemable for cash. Gift certificates may only be redeemed for ticket purchases and are not available for use at Amusements or our online gift shop.

Audience Agreements

We intend to foster a safe, positive, and memorable experience for all people engaging with Seattle Opera. Therefore, we ask our guests to take part in the following agreements rooted in kindness, respect, and generosity:

Everyone belongs at the opera. Seattle Opera does not tolerate racism, sexism, homophobia, transphobia, ableism, or any other form of prejudice towards fellow guests, staff, or artists whether on social media, over the phone, or in person at one of our events.

Feel free to laugh, weep, gasp, applaud, and cheer at the show. Your authentic reaction is what makes live performance exciting and unique!

Respect your neighbors. Please respect and embrace the reactions of your neighbors, which might be different from your own.

Follow direction. Comply with any identification requirements or search and screening procedures prior to entry into any Seattle Opera affiliated space.

Seattle Opera prohibits:

Interfering with the event, performers, and/or staff.
Using abusive, offensive, or obscene language and gestures towards any individual at a Seattle Opera event.
Engaging in illegal or disruptive behavior, including the use of physical threats, fighting, or other behavior Seattle Opera and/or event staff perceives as detrimental to the event experience and the comfort and safety of all guests.
Smoking, vaping, or the use of marijuana or tobacco products outside of designated areas.
Recording any performance with photography or any audio/video device during any performance.
Wielding firearms at Seattle Opera events or on Seattle Opera property.

Violation of these agreements may result in being escorted from the event without refund or permission for re-entry.

Privacy Policy

Phone Numbers and E-mail Addresses

We will not trade, sell, or share your phone number or e-mail address to any other business or organization. We communicate information to our customers by email and phone only regarding performances and ongoing news of Seattle Opera. You may select different types of emails to receive from us in the My Account section of our website.

Mailing Address Information

Seattle Opera collects mailing address information primarily to inform its patrons about upcoming Opera activities. We may also use our mailing and phone lists to ask for your support for our Annual Fund campaign. We do not rent or sell our mailing lists to commercial businesses. We may occasionally make personal information available to select other organizations, including but not limited to, non-profit arts organizations, affiliated organizations, agents working on our behalf, companies or organizations with whom we have a contractual or sponsor relationship, or in connection with an asset transfer. We may also provide aggregated data to these and other organizations.

Cookies

Seattle Opera uses browser cookies in order to conduct its online transactions. A "cookie" is a text file, invoked by standard browser software, that we place on your hard drive to enable our systems to, among other things, recognize your browser, track transactions, and allow you to navigate our website without having to re-enter information. We may also automatically receive and store certain other types of information, such as the type of web browser you use or the pages you link to from the Seattle Opera website. We may from time to time allow third-party vendors or other organizations to access our cookie pool in a manner that does not share personally identifiable information for analysis or marketing purposes.

Opting Out

If you do not wish to receive updates and information from Seattle Opera, you may opt out by e-mailing us at: [email protected]. You may also call us at: 206.389.7676. Or you may write to us at: Seattle Opera, 363 Mercer St, Seattle, WA 98109. When you contact us, please let us know if you do not wish to receive mail, phone calls, e-mails, text messages, or have your mailing information traded to other arts or non-profit organizations.

Thank you for your order!