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Seattle Opera.

COVID Safety

What to Expect at Seattle Opera In-Person Events

General Information

Audience safety is a critical part of our reopening plan. In the spring and summer of 2021, we will begin to hold our first in-person events since the COVID pandemic began. The safety of our artists, staff, and audiences is our first priority. Since the beginning of our virtual recordings, our artists and crew have worked more than 140 days in person with no workplace transmissions. We will approach our audience safety plans with that same care.

It is difficult to predict today what every safety procedure may look like over the course of the next year. At a minimum, we will always follow guidelines outlined in the latest Washington State Performing Arts Reopening Plan and depending on the event, we may have protocols that exceed what is required by that plan. If you are concerned about how these protocols will affect your subscriptions please carefully review the frequently asked questions below. 

Safety protocols will change and evolve regularly. Please check this page before you come to an event. As of June 15, 2021, here is what you can expect at our events. Please see the information below for specific venues and outdoor events.

  • Masks will be required at all Seattle Opera events for Spring/Summer 2021 events as well as the entire 2021/22 season regardless of vaccine status.
  • Reservations will be required in advance.
  • Artists will be more than 20 feet of distance away from any audience members following guidelines set forth in the Washington State Performing Arts Reopening Plan. 
  • Do not attend if you are experiencing any COVID-related symptoms before the event begins.

Outdoor Events

McCaw Hall Events

Subscriber FAQs

 

Outdoor Events

As of June 15, 2021, here is what you can expect at Seattle Opera's Welcome Back Concert: Die Walkure on August 28, 2021:  

  • Masks will be required regardless of vaccination status in order to protect the youngest members of our community as well as those who are unable to be vaccinated. Attendees who do not wear their mask will be asked to leave the event.
  • Capacity will be restricted to approximately 65% to allow for more room for audience members.
  • Performers will be more than 20 feet away from audience members.
  • Performers will be COVID tested before the event takes place if they are not fully vaccinated.
  • We will keep your email and/or phone number on file in case we need to follow up about a COVID positive test within the audience.
  • Please do not attend if you are experiencing COVID symptoms.

 

McCaw Hall Events

  • Masks required at all times for the entire 2021/22 season regardless of vaccination status.
  • McCaw Hall features include:
    • For the forseeable future, McCaw Hall will be circulating 100% fresh air for all events. 
    • Fresh air into the auditorium is served from hundreds of vent caps in the floor and then is fed out through vents in the ceiling. This provides for the best incoming fresh-air and exhaust exchange possible.
    • All air filters in the building have been replaced and upgraded to MERV 16. This level of air filtration is used in medical facilities.
    • Large restrooms on every floor, allow for audiences to give space to each other and get through the line.
    • Multiple access points to enter the building as well as large lobby spaces will allow for physical distancing.
    • Our concessionaire partner Spectra is already designing Covid-safe food and beverage options.
  • There may be capacity restrictions in place at the time of your performance. If so, it is possible that you and all of our ticketholders will be reseated. If this is required, we will seat you as close as possible to your current seats and/or at seats of similar value. We appreciate your patience and flexibility.
  • We know that some of you are wondering whether proof of vaccine or negative COVID test will be required for entry. This is something we are considering carefully with our partners at Seattle Center. Updates on this topic will be communicated here.
  • Tickets will be distributed differently this year due to the pandemic. Tickets will be delivered digitally via your Seattle Opera account or via Print at home ticketing. Tickets may arrive very close to your performance date. Subscribers may receive their tickets on a show-by-show basis. Thank you for your understanding.
  • We understand that the circumstances are changing for our customers on a regular basis due to COVID. Therefore, we will have a more flexible cancellation policy in place for subscribers until December 31, 2021. As a subscriber, you may cancel an opera in your package up to one week prior to your performance date and receive a refund or have the value of the tickets held on your Seattle Opera account to use in the future. Seattle Opera will retain the $15 order fee. Notice of cancellation must be received in writing. No refunds will be issued after December 31, 2021.

Subscriber Frequently Asked Questions

The safety of our artists, staff, and audience is our first priority. Safety protocols will follow public health guidelines for large venues in place at the time of your performance. With this in mind, our season will look different and we have prepared a list of questions and answers below to help you navigate your renewal from safety, to subscriber benefits and seating changes.

Please review the questions below carefully and if you do not see the answer to your question contact Audience Services via email or call at 206.389.7676 10 AM to 4 PM Monday through Friday.



What are the safety protocols that will be in place?

The 2021/22 season will be our first in-person season since the COVID pandemic. The safety of our artists, staff, and our audiences is our first priority. Since the beginning of our virtual recordings, our artists and crew have worked more than 140 days in person with no workplace transmissions. We will approach our audience safety plans with that same care. It is difficult to predict today what every safety procedure may look like over the course of the next year. However, masks will be required for attending any Seattle Opera performance in our 2021/22 season regardless of vaccination status.

Further, we will follow the guidelines from the Washington State Performing Arts Reopening Plan. We will communicate safety procedures to you over email in advance of your performance and on our website. Please sign up for our email list so you can be sure to have the latest information. By subscribing to our 2021/22 season you agree to abide by the COVID safety procedures in place at McCaw Hall and the Opera Center at the time of your performances.

If Washington state moves COVID reopening phases, will my seat location change?

The invoice you received in the mail reflects the seats that you originally had for the 2020/21 season before it was adjusted to a virtual season. It is conceivable that we will have to reseat our subscribers in order to comply with capacity restrictions for performances in the 2021/22 season. If this is required, we will seat you as close as possible to your current seats and/or at seats of similar value. We appreciate your patience and flexibility.

Will you offer streaming options if I want to watch from home?

This is something we are looking into for our subscribers for the fall and we will get back to you when we know more.

What happened to the Preferred Seating program?

Seattle Opera is committed to accessibility in opera. We’ve decided to change our subscription ticket pricing for the 2021/22 season and will no longer have a required preferred seating gift associated with premium seats. We believe this will help make subscribing to Seattle Opera more accessible as we reopen for in person performances. This change will not impact your ability to renew the same seats you have had previously. You may want to take this opportunity to look at premium seats that you haven’t thought about moving into previously.

How can I use the credit on my account?

Any credit that you have on your Seattle Opera account is reflected on your invoice or at checkout online. That credit can be used today or in the future for purchases through May 31, 2022. This credit amount includes any tickets you requested to have held as a credit since the start of the COVID pandemic including the value of your Pagliacci & Cavalleria rusticana tickets from August 2020. Credits can be redeemed online, by phone, or by mail.

When/how will I receive my tickets?

Tickets will be distributed differently this year due to the pandemic and may arrive on a show by show basis. You will be prompted to choose your preferred delivery method when renewing. Due to the ongoing pandemic, we highly recommend you select to receive your tickets digitally. Thank you for your understanding.

What if I need to cancel?

Due to the COVID pandemic, we will have a more flexible cancellation policy in place for subscribers until December 31, 2021. As a subscriber, you may cancel an opera in your package up to one week prior to your performance date and receive a refund or have the value of the tickets held on your Seattle Opera account to use in the future. Seattle Opera will retain the $15 order fee. Notice of cancellation must be received in writing. No refunds will be issued after December 31, 2021.

I made a donation with my renewal. When will I receive a receipt?

You will receive an acknowledgment of your donation by mail or email within two weeks of the final payment.

What if I request a seat or series change? When will I hear more?

If you request a seat or series change, you will receive a confirmation notice by email later in the summer which includes your new seating location. Depending on your selection, payment in full or your first installment of your payment plan will be charged upon receipt of your order.

When will I be able to exchange my tickets this season if I need to?

Due to the COVID pandemic causing so many unknowns, we will not be offering early exchanges this season. Exchanges will start later in the summer.

Why can't I choose Orpheus and Eurydice as part of my package?

This production is in Tagney Jones Hall at the Opera Center which has fewer seats than McCaw Hall and we have already reached capactiy for all performances. 

Why is Orpheus and Eurydice not at McCaw Hall?

Opera is not only for large performance spaces. It can shine just as much in a more intimate venue like Tagney Jones Hall at the Opera Center. With only 200 seats, everyone will be very close to the artists creating a unique experience for our subscribers.

Why do I have different seats for Blue?

The performance schedule for Blue only has one Sunday performance. So if you normally subscribe to the 2nd Sunday matinee series, for Blue, you have been assigned a seat to the 1st Sunday matinee. Your seat is as close as possible to your regular subscription seats.

How do I use payment plans? 

Convenient automatic payment plans allow you to spread your payments over several months, an option popular with our subscribers paying by credit card. It's flexible and free—no interest or additional service charges.

You can set up your interest-free payments when you order online or call Audience Services at 206.389.7676 from 10 AM to 4 PM Monday through Friday. At a minimum, your payment today must include the $20 down payment. Payment plans may only be set up using a credit or debit card. We accept Visa, MasterCard, American Express, and Discover. We are only able to accept one credit card for this payment. The card must be valid through one month past the last scheduled payment. Your final payment must be scheduled at least two weeks prior to the start of the first opera in your season ticket package.

You may contact Audience Services at 206.389.7676 or tickets@seattleopera.org to change the arrangements of your payment plan at any time as long as your final payment is scheduled at least two weeks prior to the start of the first opera in your subscription. With our convenient automatic payment plan, there is no need to call or send back an invoice to us; your card will automatically be charged on the days set up for the payment plan.

If you select a payment plan, your season tickets will be mailed after your final payment is made.

Will I still get free parking?

If you renew for the full season by June 28, you are eligible for free parking for your four mainstage operas. You will be prompted to select your parking before you check out. 

Can I choose only 3 operas?

Yes! To purchase a 3-opera package simply select "Request a Different Series." Next, select the combination of operas you want to attend on your same series dates. On the following page, select your same seating area and then let us know that you want your same seats and series (less 1 opera) in the special request box at the bottom of the seat selection page.

Will I still have access to Subscriber Benefits such as ticket discounts like Bring-a-Friend and single ticket discounts? 

Our concern for the safety or our staff, artists, and audience is our first priority. Therefore all benefits we offer are dependent on capacity and safety guidelines set by Seattle Opera and King County Public Health. If capacity allows us to offer additional tickets at a discount to our patrons we will inform you as soon as possible. 

Can I renew in person?

Yes. Visit us in person at the Opera Center Monday and Thursday from 10:00 AM to 2:00 PM starting Monday, May 24.  

 

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